Pier 1 Imports Reviews

WARNING:
To Pier1: when you’re putting together a new ad campaign,don’t forget to tell everyone that you changed your return policies so that the customer is STUCK with a store credit because you REFUSE to process a refund regardless of whether the customer spent $4.00 or $4,000! Also don’t forget to tell everyone that your “customer service” is essentially nonexistent. Oh and make sure that you mention how your promise of shipping out product within 3-5 business days is also a blatant lie. You folks should consider running for office. You certainly run your business like a politician.

I ended making the mistake of buying two glass candle holders from their site and what I received was the wrong color. I ended up contacting them the same day they got delivered with pictures of the incorrect items (9/3) and did not receive a response until 9/9, and guess what? A solution? NO! They said they were going to send my issue to the relevant department and that I would receive a response shortly. Was 6 days not enough? Was my support request in limbo or what?! Now it’s 9/17 and I have not heard back from them ever again. With that said, today is the day I file a chargeback with my bank. I’ve been too generous with waiting 2 weeks for a solution for a simple problem that’s due to their fault.

Take my advice, absolutely DO NOT buy from this website, just like multiple reviews have said, this not the Pier1 of the past. It’s now owned by a company who buys the names/intellectual rights of bankrupt companies and just uses their names and (your built trust) to pedal products and nothing more. With “service” like this, they’ll go bankrupt a second time.

Pier One is not what they used to be. I ordered beach towels and they were the worst ever. So paper thin and cheaply made! I will not be ordering again from them.

FAKE Website scam!! wacht out!! BE CAREFUL cuidado pagina web falsa.
I have bought in the website, pierone.shop from Pier1 Import. add my credit card and I also have the print from my charge, but no news from the company any more, they never sent me a reply of my shipment, no answer after a few mails to complaint.

Also the website charged me in Pounds and the address is fake.

TLDR: I strongly advise that you look elsewhere. It will save you so much time, money, and frustration.

I order a patio set that ended up being a little too small for the space so I returned it (which was a long process just to initiate) to purchase the extended version of the same set which was only a little bit more.

However, for some reason, the particular color I wanted was price more than the rest of the other color of the same set. I called about a price match and after over a month of being told "It will be updated on the site in 1-2 days", "We need to speak to the vendor (or the technical team or fulfillment team) and we'll get back to you" and never receiving a call back. Please note that any returns are refunded as gift certificates, not refunded to your card so I am basically stuck with them for the time being. Finally after a month of waiting since they still had my money from the original purchase, I call again only to be told that the price of the other 2 colors wrong apparently wrong, even though I was told other times that the color I wanted was wrong, and that they would not price match. I asked if I could get one of the other colors priced back at the original price before I brought the incorrect price to their attention and was told no.

It wasn't until I mentioned that I was going to dispute my original charge to get my money back that they decided they could refund my money to my card.

One of the worst customer service experiences I have ever had so please save yourself the effort and don't support these kind of business practices.

After all this, I performed a google lens search on the product that I wanted and found it $1000 cheaper on home depot and bed bath an beyond under a different name.

Stay far away from Pier 1. It is no longer a trusted name in home decor. The original store went bankrupt and was bought by a different company that is super sketchy. I ordered a $1500 sideboard. Received a notice that it shipped over a month ago. But nothing since. Tracking # provided is bogus. Can’t get an update over email or IM. Am concerned I got completely scammed. Also their fine print return policy says no refunds are available- only store credit… to use at a bogus company. Stay far away.

I ordered 2 wall art pieces. 1st arrived with minor damage. It was boxed that way. 2nd was delayed. I made 2 attempts to cancel order because of the length of time. NO RESPONSE. It arrived. I emailed 3 times for return instructions. No response.

I ordered 2 wall art pieces. 1st one, a stretched canvas, arrived with a small dent on edge - before it was boxed! The 2nd one was delayed. I contacted them 2x, to cancel the order. No response. The 2nd piece made of metal arrived. It is very poor quality. RUN FROM THIS SITE! These are not the Pier 1 products from the previous owners.

Stay away from ordering on line. I ordered expensive piece of furniture. Came badly damaged due to hornless packing. I can not get any response to my inquiries and it has is been a long time. Full me once…

I ordered a rug online and never got a confirmation. They took the money from my credit card and never sent the rug. I emailed them and they said I could cancel, so I did then they issued a store credit. I did not want a store credit and wanted a full refund. Still fighting to get my refund. Poor customer service no one has responded. Don't order from Pier 1 Imports.